Privacy Policy
Geelong & Surf Coast Dog Co.
Effective Date: 20/02/2026
Our Commitment to Your Privacy
Geelong & Surf Coast Dog Co. ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What Information We Collect
We collect personal information necessary to provide our dog training services. This may include:
From You:
Your name, address, email address, and phone number
Emergency contact details
Information about your dog (name, breed, age, medical history, behavioural history, vaccination records)
Payment and billing information
Any other information you provide when enrolling in classes or communicating with us
Automatically:
Website usage data through cookies and analytics (e.g., IP address, browser type, pages visited)
Communication records (emails, messages, phone calls)
How We Use Your Information
We use your personal information to:
Provide dog training services and manage class enrolments
Communicate with you about classes, schedules, and updates
Process payments and maintain billing records
Ensure the safety and suitability of our training programs for your dog
Respond to inquiries and provide customer support
Improve our services and website functionality
Comply with legal obligations
Send marketing communications (only with your consent, and you may opt out at any time)
How We Store and Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:
Storing information securely using password-protected systems
Limiting access to personal information to authorised personnel only
Using secure payment processing systems
Regularly reviewing our security practices
Personal information is retained only as long as necessary for the purposes outlined in this policy, or as required by law.
Who We Share Your Information With
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Service providers who assist with payment processing, website hosting, or other business operations (under strict confidentiality agreements)
Veterinary professionals if required for your dog's health and safety
Legal authorities if required by law or to protect our legal rights
Your Rights
Under the Australian Privacy Principles, you have the right to:
Access your personal information that we hold
Correct any inaccurate or incomplete information
Request deletion of your information (subject to legal or contractual obligations)
Opt out of marketing communications at any time
Make a complaint if you believe we have breached your privacy
To exercise any of these rights, please contact us using the details below.
Cookies and Website Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to improve user experience and understand how visitors use our site. You can disable cookies through your browser settings, though this may affect website functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:
Geelong & Surf Coast Dog Co.
Email: geelongsurfcoastdogco@gmail.com
Phone: 0455 383 141